22det Privacy Policy

1 Introduction and Scope

Welcome to 22det. This Privacy Policy ("Policy") explains how 22det ("we", "our", "platform") collects, processes, stores, and protects your personal information. This Policy applies to our website, mobile technology, and all related services.

By using any 22det service, you are considered to have been informed of the terms of this Privacy Policy and to have given your consent to the processing of your information. Please read this Policy in full before using our services.

We provide services to users in Bangladesh and are committed to complying with applicable data protection regulations. We use SSL encryption and the most advanced security measures to protect your information.

2 Information We Collect

We may collect various types of information to manage our relationship with you and to improve service quality. This information is categorised below:

2.1 Registration Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address and nationality

2.2 Identity Verification Information (KYC)

• Copy of National ID (NID) or passport
• Driving licence or other government-issued identity document
• Utility bill or bank statement for address verification
• Bank account or mobile banking verification documents

2.3 Financial Transaction Information

• Deposit and withdrawal history and transaction timestamps
• Payment information related to bKash, Nagad, Rocket, and Upay
• Bonus receipt and usage records

2.4 Technical Information

• IP address, browser type and version
• Device information (model, operating system)
• Cookies and similar tracking technologies
• Session information, login times, and access logs

2.5 Gaming Activity Information

• Game history, bet amounts, and outcomes
• Time spent on the platform
• Preferred game categories and trend-related information

3 Purpose of Using Information

We use the information we collect for the following legitimate purposes:

3.1 Account Management

To create, manage, and maintain your 22det account. This includes login verification, password recovery, and ensuring account security.

3.2 Identity and Age Verification

Our services are for persons aged 21 and above only. Through the KYC process, we ensure that minors are not able to use the platform.

3.3 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal processes, prevent fraud, and comply with Anti-Money Laundering (AML) regulations.

3.4 Service Improvement and Personalisation

Analysing your preferences and behaviour to deliver a personalised gaming experience, inform you of relevant offers and bonuses, and improve the platform's functionality.

3.5 Customer Support

Our 24/7 live chat and email support team helps resolve your issues. Your contact information and account details are used for this purpose.

3.6 Responsible Gaming

Monitoring gaming behaviour to identify potentially problematic usage and provide necessary support. This is part of our responsible gaming policy.

4 Information Sharing and Disclosure

22det does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Technology and Service Providers

Necessary information may be shared with trusted technology partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed under court orders, requests from regulatory authorities, or applicable legal obligations. In such cases, we provide only the minimum information necessary.

4.3 Fraud and Security

Information may be shared with relevant authorities to prevent and investigate fraudulent activity, money laundering, or other illegal activity.

4.4 Business Changes

If any change occurs to the business structure of 22det (such as a merger or acquisition), your information may be transferred to the new operating entity. You will be informed in advance in such cases.

5 Cookies and Tracking Technologies

The 22det website uses various types of cookies and similar technologies. These technologies help manage your session, save your preferences, and improve platform performance.

5.1 Essential Cookies

These cookies are essential for our website to function correctly. Without them, login, transactions, and core functionality will not work. There is no option to disable these cookies.

5.2 Functionality Cookies

These save your language preferences, login information, and personalised settings. They make your next visit easier and more convenient.

5.3 Analytics Cookies

These collect anonymous data to understand how users use the platform. This information is used to improve the website's design and functionality.

You can control cookies by changing your browser settings, but disabling some cookies may limit the functionality of the platform.

6 Information Security Measures

22det applies multi-layered security measures to protect your personal information. The key components of our security framework are described below:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is handled through an encrypted connection.
• Data Encryption: Sensitive information such as passwords and financial details is stored on servers in encrypted form.
• Access Controls: Access to your information is restricted to authorised staff only, and every access is logged.
• Regular Security Audits: We regularly assess and update the security of our systems.
• Two-Factor Authentication (2FA): An additional layer of security is available to protect your account.
• Fraud Monitoring: Automated systems and trained teams monitor suspicious activity.

However, transmitting information over the internet is not entirely risk-free. We make every effort to ensure the highest level of security, but no system can claim to be 100% safe.

7 Data Retention Period

We retain your information only for as long as necessary or legally required. The following factors are considered when determining the retention period:

• All information is retained for as long as the account remains active.
• Financial transaction records are kept for a specified number of years after account closure, in accordance with applicable law.
• KYC documents are retained for a set period in accordance with regulatory requirements.
• Technical logs are kept for a limited time and then securely deleted.
• In the case of a legal dispute or investigation, relevant information may be retained for an additional period.

8 Your Rights

You hold the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a copy of your information in a timely manner.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your stored information, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may need to retain some information due to legal obligations or legitimate business needs.

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. During this time, we will retain the information but will not actively use it.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise any of the above rights, please contact our customer support team. We will process your request as quickly as possible.

9 Protection of Minors

22det's services are for persons aged 21 and above only. We do not knowingly collect any information from minors and take appropriate steps to prevent them from using the platform.

If information reaches us indicating that a user is under the age of 21, we will immediately close that account and securely delete the associated information.

If a parent or legal guardian believes their minor child has created an account on our platform, please contact us immediately.

10 Changes to the Policy

22det may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes are published will be considered as acknowledgement of the updated Policy. We recommend checking this page regularly for Policy changes.

11 International Data Transfers

22det's servers and data processing facilities may be located in various countries. As a result, your information may be transferred to and processed outside Bangladesh.

For any international data transfer, we ensure that the recipient country or organisation provides adequate data protection guarantees. We use standard contractual clauses or equivalent protective measures in such cases.

12 Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali at all times

We will treat your request with due seriousness and make every effort to respond promptly. We are always committed to protecting your privacy.

If you feel your complaint has not received an adequate resolution from us, you retain the right to file a complaint with the relevant legal authority.